me and my family were supposed to be going to haven holidays wales in may and it was cancelled we had the devils own job trying to get a refund, they claimed to have notified everybody with a holiday booking two weeks prior to their holiday commencement utter bunkum, the web was full of people like us who were not contacted, either online (where it was booked) or otherwise, it was left upto us the customers to chase them up, in my case i was only refunded as a result of an extremely terse email to the chief executive in the middle of june, hence we are going on a midweek break in october when it is always quieter and not booking a haven holidays break.