I oversee my daughters' utilities and had an email a couple of days ago advising that I didn't need to send a meter reading as she's on a fixed contract until March 2023. One of those times when you know you made a good choice! She needs a lot of warmth as many others do so it's taken a weight off my mind - for now!
Well now!! That was a load of cobblers from EDF!!
They contradicted themselves pretty soon after that email.
I've had a run in with them - they took £261 00 out of daughters account without my consent!
A phone call to the bank and I asked for it to be returned.
I eventually managed to speak to an assistant from EDF who admitted it shouldn't have been taken out - she couldn't explain why it had been! Offered to put it back in - Nooo I said don't do that I've instructed my bank to take it back and it's now back in my bank!
Lots of sighing from her as I questioned monies in the account accrued.
Warm Homes Discount, money from the government for the energy support scheme, and I paid in a top up of £400.00 which daughter had received.
All I wanted to know was - This money totals £599.30 credited in daughter's account where can I find it in the statements another sigh - off she went yet again - eventually she disconnected me!!
This seems to be the 'in' thing to do when these assistants can't answer questions - I've had it happen before.
No, I wasn't angry with her, in fact I was very polite - I reckon the energy companies have gone a bit bellies up!!!