I hope I am wrong !!

[Fly]

Result 
Aunty received a cheque for full refund of warranty payment this morning   

Nothing else, no good will gesture or payment towards the new stairlift, like we expected owt 

Better than nothing though 

[Alsatian]

Afraid the days of good customer service seem to have long gone so it seems Fly.

We regularly patronise a sandwich shop in town and they regularly get the order wrong. If that were my business I would try and make amends by giving a discount/free drink etc, as assign of goodwill. Admittedly they apologise but, with all the competition, they need to do all they can to keep customers loyal.

They are very nice people but don't seen to have much business acumen.

Needless to say we are considering alternatives.

PS - sorry for going off topic!

[Fly]

Daft thing is, Aunty will be glad she got something back.
The fact the new stairlift cost her £2000 is irrelevant 

[Old Cruser]

Pleased they finally coughed up fly
@ Alsatian - I agree about the sandwhich shops there are so many they need to keep the loyal customers.
I used to frequent one years ago when I worked in town, one day ordering a salmon and cucumber sandwhich. Toddled off with it to sit on a bench and enjoy. Only there was no salmon in it, so off I went and explained the assistant opened it up peering at the contents - lifted up a ring of cucumber and proudly said there it is!!!  Needless to say I found another shop after that 

[Fly]

The heartless, thick ** stupid **, I'm ** fuming 
If this was done on purpose, I want revenge.

Yes Aunty's received a cheque, it's payable to her deceased husband 

Also the letter to Aunty was on Age UK headed paper.
http://www.ageuk.org.uk/products/mobility-and-independence-at-home/stairlifts/

Guess what, looks like other people have problems with them as well.

My mum had a fall recently, and after returning home from hospital the OT and myself realised my mum needed a stairlift. I decided to do some research and found there seamed to be 3 main companies, Stannah,Acorn and Age uk stairlifts, we decided to have Age uk as we liked the thought of dealing with a charity rather than a large business, and we had heard stories of pressure sales from the other companies.
We made an appointment, thier surveyor came round, who did not pressure us and informed us that the lift would be a straight stairlift called a minivator 950. This would cost £1900 and he told us this was the same price to any Age uk customer, which we liked so we purchased. The lift was fit a week later and everything was fine.
Some weeks later a neighbour of ours had a stairlift installed, I called in to have a look and found it to be the same stairlift as ours. She had purchased it from a company called Companion for £1400 brand new.
I decided to research this company and found that Companion and Age uk are run from the same building in Leeds, they are owned by a larger company called Handicare who supply them with minivator stairlifts.
So if we had called Companion we could have had the same stairlift with the same warranty fit by the same engineers for £500 less, what a con, Age uk are supposed to be helping the elderly! how does this help my mum by taking £500 more for the same product, totally disgusting, wish I had gone to Stannah.

http://www.gransnet.com/forums/product_reviews/a1194219-Stairlift-charity-rip-off





 

[Fly]

You couldn't make this up.
Aunty's received another cheque this morning. Again payable to her deceased husband.

[Old Cruser]

Sounds like they don't know what they are doing Fly - not listening too you.
I take it the stair lift was installed under your aunty's late husbands name? If so it needs clarifying with them that he is deceased.
Upsetting for your aunty poor lass

[Alsatian]

You couldn't make this up.
Aunty's received another cheque this morning. Again payable to her deceased husband.

Pi$$ up and brewery springs to mind! 

[Old Cruser]

Who? What? What? 

[Fly]

Hopefully all is resolved now 

PM me if you want the details. I'm not posting it on here