Sure I'd already posted this, but can't find it.
Rechecked my account on the 21st, day of direct debit. Still got a £50 engineer charge showing.
Our_Lass checked at the bank Thursday, £50 paid out. Emailed TT, got an auto reply same day.
Later that night got another email asking how we would like the refund, back to card or cheque, I asked for a cheque.
New email today telling me the cheque is in the post. Let's see LOL