I hope I am wrong !!

[Fly]

Let's just say, the .... will hit the fan big time tomorrow.
If I find out, someone has just paid a £500 call out fee, for a stairlift repair, only to find the guys can't repair it.
Yet they can fit a new one for another £1495. 

Sad isn't it. They pay £160 a year insurance, for repair and servicing of said stairlift 

[Fly]

It's starting to look worse. I will name and shame, I'm fuming !!!

[handy]

Sounds way out of order,you can get a new one for around £1000 for a straight staircase,at lot more for curved thought,big boys quoting from £1350 online.

[simondjuk]

Let's just say, the .... will hit the fan big time tomorrow.
If I find out, someone has just paid a £500 call out fee, for a stairlift repair, only to find the guys can't repair it.
Yet they can fit a new one for another £1495. 

Sad isn't it. They pay £160 a year insurance, for repair and servicing of said stairlift 

Surely the £160 covers the call out fee?  Name and shame

[Fly]

Surely the £160 covers the call out fee?  Name and shame

Don't worry, I will.

I'm not arguing about the £1495, If they were quoted that and agreed, I can't argue with that.
Like my life isn't troubling me enough lately.
Not a lot I can do tonight though 

Funny how the £160 call out fee company phones another company, charges them £500, and secures a £1495 deal.
WITH ANOTHER COMPANY !!
That's how it's looking.

[chesterfieldchris]

POST DELETED AT USER'S REQUEST

[Pete]

  >>  I hate them more than a great big bag full of lots of little hateful things.

It's got to be post of the week.

Round of applause for Chris please 

[handy]

Any news ,i was just wondering why the stairlift cannot be repaired anyway after all what ever part as broke you should be able to get a replacement part, unless it is a really old one and not cost effective .

[Fly]

After another stressful morning, I finally got to Auntie's to investigate.

The repairmen couldn't fix the stairlift, apparently the part, (main board), isn't available any more. Old chair 9yr old.
Though I've seen one on sale on the net for £450 

Auntie said sod this basically, I'll have a brand new one, I want an Acorn one.
If you'd fitted an Acorn in the first place like you were supposed to, I wouldn't be having this trouble now.

Repairmen left. Auntie phoned Acorn, rep came straight out. £500 deposit, rest payable tomorrow when the chair is fitted.
That's all fair and above board, I emailed Acorn last night for confirmation of the order, they actually phoned me this morning whilst I was at Aunties. How's that for service. Bit expensive, but thumbs up for Acorn.

Latest news:
Auntie just text us, stairmen coming at 6.30pm TODAY, to check the chair.
I phoned her and asked her is it 'them' or Acorn coming. She doesn't know 
I've told her if it's 'them', don't let them into the house until you give them the phone and they have spoke to me !!

If I'd not had a can with my dinner, I'd drive down there now Grrrr.....

[Fly]

'They' turned up at 6.15pm. Aunty asked who they were from.
They were from the 'the' other company. The one that knew Aunty was phoning Acorn, the one that knew they had been paid a sum of money for repair and upkeep of the stairlift. The same one that said they couldn't mend it.

When asked by Aunty what they wanted, they said we've come to sort out your stairlift.
Aunty replied, I told you yesterday, I've done with you, I've ordered a new one from Acorn, Ok they said, and left.

Question: Has Aunty just refused an offer by the company she pays insurance for, access to the stair lift.
Has she therefore just given her rights away. Were the men sent roung knowing she'd ordered another from another company, therefore getting themselves out of the sh** ??
Hope you get my drift.

Not naming and shaming till I've contacted 'them'.

Full respect for Acorn 

[Slacker]

My late father in law bought one as he needed one quickly. Hardly used before he was hospitalized. They took it out but gave him sweet f.a. for it back

[poppy]

" I hate them more than a great big bag full of lots of little hateful things"

Love it!

[Fly]

" I hate them more than a great big bag full of lots of little hateful things"

Love it!

Yes, sorry Chris, meant to commend you on a great 'statement' 

[Fly]

So now I'm getting grief off Our_Lass cos I didn't phone 'them' earlier today,
to see what happened to the so called insurance policy.
I'm slowly starting to crack up !!

I'm male and human 

[therealjr]

Mother in law following her broken hip needed a stairlift
Acorn came on the Monday morning and quoted £1995.
Stairlift was fitted by the Friday morning.
Can't fault them on price or service.
Unfortunately (take note Fly) since then they have been on the phone on a number of occasions trying to hard sell long term warrenty where the original salesman told me they could sort this out in a years time when the guarantee ran out  'if they wanted to'.